Our Return Policy
While we can't imagine why you would want to return a Syfra product, we understand that sometimes it's necessary. If you need to return your purchase, you can do so by following the steps outlined below.
What You Can Return
Within 30 Days
You can return your product within 30 days after receiving it
Without Notice
No prior notice required - simply fill out the withdrawal request form
Easy Process
Fill in the Withdrawal Request Example below and email it to: support@syfra.io
Important Conditions
Syfra Cards Return Restrictions
Sealed Products Cannot Be Returned If Opened
We cannot accept returns of syfra cards if the seal wrap has been removed or damaged. This is for your security and to ensure product integrity.
General Return Conditions
You have the right to cancel your order within 30 days of receiving the product, without providing a reason, provided that the product has not been used.
- •If the product is used or damaged, you cannot return the product
- •The product must be in its original condition and packaging
- •All accessories and documentation must be included
Return Process & Timeline
Cancel Your Order
Within 30 days of receiving the product, fill out the Withdrawal Request and email it to support@syfra.io
Return the Product
You have 14 days from the date of cancellation to return your product. The consumer must pay the costs for returning the product.
Receive Your Refund
You will be refunded the full order amount within 14 days after we receive the product back
Return Shipping Costs
Please note that the customer is responsible for paying the shipping costs to return the product to us. We recommend using a tracked shipping service to ensure safe delivery.
Withdrawal Request Example
Copy and fill in the template below, then email it to support@syfra.io
Subject: Withdrawal Request - Order #[Your Order Number]
I hereby give notice that I withdraw from my contract of sale of the following products,
Product / Products: [List your product(s)]
Order number: [Your Order Number]
Received product on (date): [DD/MM/YYYY]
Your name: [Your Full Name]
Reason for return*: [Optional - Your reason]
* Providing a reason is not obligatory, but we would love to learn from your experience to improve our products and services. Providing a reason does not affect your return process.
Need Help?
If you have any questions about the return process, please don't hesitate to contact us at support@syfra.io. Our support team is here to help!
Contact Us
Response Times
Return Requests
Within 24-48 hours
Refund Processing
14 days after receiving product
✓ Thank you for choosing Syfra
Last updated: May 1, 2025